1. We send extra paint with our painting kits and 20% extra diamonds with our diamond paintings, however if you still run out of paint (in paint by numbers) or diamonds (in diamond painting) we will send more paint/diamonds.
2. Accidents happen - a. We make sure everything is packed properly but accidents happen. If on delivery any part of your kit is damaged. We will send you a replacement.
b. We really do care about our customers and not only try to make sure everyone is happy with their purchase but also stand with them if they need our help long after their purchase. If within 100 days anything happens to any part of your painting kit, be it canvas, paints or diamonds that prevents you from completing your masterpiece, let us know and we will try our best to help you complete your painting.
If you ran out of paints/diamonds, simply let us know your details + order details + paint/diamond number/s you ran out of.
In case of any accident please send us a photographic proof of damage to your kit at our email help-at-ilovediyart.com. We will get back to you within 5 days with the outcome of your claim.
You might think that this policy will cost us a lot of money, yes its true but our customers' satisfaction is of top priority to us and that is why our customers love and trust us!